We know life doesn’t always go to plan. Here’s what happens if it doesn’t quite line up with race day.

If the Event Can’t Go Ahead

Pillar to Pou is designed to run in all weather, but in the case of extreme conditions or something truly out of our control (think natural disaster, safety issue, or civil emergency), we’ll do everything we can to postpone rather than cancel.

If we do postpone, your entry will automatically carry over to the new date.
Can’t make the new date? You’ll be offered a full refund.

If the event is cancelled entirely and no postponement is possible, you’ll receive a credit toward a future Pillar to Pou event.

Withdrawals

If you’re no longer able to take part, please get in touch with us directly at hello@pillartopou.com. While we’re not able to offer refunds, it helps us with logistics, safety, and managing your spot in the race.

Transfers

Can’t make it but know someone who can?

You can transfer your entry to another participant until 11:59pm on 31 May 2025. A $25 transfer fee applies and must be completed online via the registration portal.

To keep things safe and accurate on race day, race bibs must only be worn by the registered participant.

No Refunds Policy

As outlined in the waiver, Pillar to Pou entries are non-refundable. This helps us ensure certainty for suppliers, staff, and logistics well in advance of race day.

For Extra Peace of Mind

We highly recommend opting in to Race Roster Enhanced Refund Protection when you register. This gives you the option to claim a full refund (minus a small admin fee) for a wide range of covered reasons — including illness, injury, or unexpected life events — up to 48 hours before race day.

You can learn more about what's covered and how it works here